WE DO BANKING DIFFERENTLY
We believe that people come first, and that everyone deserves a great experience every step of the way. Maybe that’s why we’re still #1 for overall service for our personal current account customers and #2 for our business current account customers in the latest CMA service quality survey*.
We also believe a bank should make it easy to manage your money – so that’s exactly what we do. Here’s how:
You can open your account online in minutes
All you need are a few details, a photo ID and a selfie – don’t forget to smile.
We’re on call all day, every day
If you need to speak to us, our US-based customer service centre is open around the clock, 365 days a year. Have a question? Give us a ring on +1(202)697-8614.
24/7 online and mobile banking
If you need to speak to us, our Our easy-to-use digital banking options let you view your statements, make payments on the go and open new accounts when it suits you.
Our stores work around you
Getting to the bank shouldn’t cost you your lunch break, so we stay open outside of the usual hours. All of our stores are open:
8am to 8pm Monday to Friday
8am to 6pm on Saturday
11am to 5pm on Sunday and most bank holidays
Except Easter Sunday, Christmas Day and New Year’s Day
OUR STORY SO FAR
We’re the first new high street bank in over 100 years. Our mark was made in the centre of London, but since then we’ve set up shop all across the capital and beyond.